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FAQ's (Frequently Asked Questions)

It’s natural to have tons of questions when considering leaving your beloved pet with a stranger for the first time. To help you, we've provided a list of some of the frequently asked questions we're confronted with below. If you have additional questions, don't hesitate to reach out and ask! 

What is Sara Lutz Pet Services LLC?

Sara Lutz Pet Services, LLC provides overnight pet sitting, drop-in visits, dog walking & pet taxi services for pet owners in the Charlottesville, Virginia and nearby surrounding areas. 

Where is Sara Lutz Pet Services LLC located?

Sara Lutz Pet Services, LLC does not have a physical location. Pet sitters employed by Sara Lutz Pet Services, LLC are dispactched from multiple surrounding Charlottesville areas to provide services needed for pet owners. 

What areas does Sara Lutz Pet Services LLC provide services?

Sara Lutz Pet Services LLC provides pet sitting services for the entire Charlottesville area, as well as Ruckersville, Earlysville, Crozet, Afton, Nellysford, Wintergreen, North Garden, Covesville, Palmyra, Waynesboro, Fishersville, Staunton, Verona, as well as other smaller nearby areas. Please reach out to (434) 288-0068 if your area is not listed here and you are in need of pet services.

What services does Sara Lutz Pet Services LLC offer?

Sara Lutz Pet Services LLC provides a multitude of services for pet owners and their pets: 

  • Overnight pet sitting where the pet sitter stays with your pets in the pet owners home. 

  • 30 minute, 45 minute and 60 minute drop-in visits that can be scheduled multiple times per day.

  • 30 minute, 45 minute, and 60 minute dog walks.

Sara Lutz Pet Services LLC also offers:

  • 4-6 hour day care in the owners home in case you need someone to keep your pet company while your gone for the day or attending a wedding or other day/night event.

  • 4 hour Doggy Day Outing where your sitter can take your pet for a day outing to a local swimming hole, play park, or for a nice long hike.  

How much do services cost?

Sara Lutz Pet Services LLC provides a multitude of services for pet owners and their pets. Check out our rates here or request a personalized quote today!

Does Sara Lutz Pet Services LLC offer any discounts? 

Sara Lutz Pet Services LLC does offer periodic discounts to new and existing customers. Sign up today to receive up to 50% off in promotional offers here.

 

Sara Lutz Pet Services LLC also offers the following discounts: 

  • Give a Review, Get a Reward - Leave valuable feedback about your pet sitting experinces with Sara Lutz Pet Services LLC and get rewarded!

  • Refer a Friend - Refer someone to Sara Lutz Pet Services LLC and when they book a pet siting service, collect a reward and get a discount on your next booking. 

How do I request a service for specific dates?

You can request any pet sitting services with Sara Lutz Pet Services LLC in a number of ways:

  1. Use our online Request Booking Form and await a response from staff. 

  2. Request services with Sara Lutz Pet Services LLC by logging in our Client Portal here

Does Sara Lutz Pet Services LLC accept last minute pet sitting requests?

Going out of town unexpectedly? Your regular pet sitter canceled on you at the last minute? Need to extend your trip for a few days? Sara Lutz Pet Services LLC is able to fulfill last minute requests whenever needed. 

What payment methods are accepted?

Sara Lutz Pet Services LLC offers a multitude of payment options:

When do I need to pay?

Sara Lutz Pet Services LLC allows you to either pay before services are rendered or up until the day AFTER services have ended. A $5 per day late fee is added to the total owed invoice if invoice is not paid by this date. 

Do I get to meet my sitter before my scheduled services start?

Sara Lutz Pet Services LLC offers a FREE in-home consultation before beginning your first service. This is to ensure it is a good fit and for everyone to be able to get to know each other. We will often have you meet with two sitters during your Meet & Greet; one being your primary sitter, the second being a backup sitter, just in case. That way you never have to stress about your sitter canceling on you- care for your pet is always guaranteed!

What if my plans change? What is the cancellation policy?

You can cancel your services with Sara Lutz Pet Services LLC at any time! Free of charge! 

During pet sitting over major national holidays and the summer period between June 1-Sept 10th or for pet sitting reservations that are longer than 20 days in length, the Sara Lutz Pet Services LLC cancellation policy is as follows:

  • 15 or more days’ notice for cancellation prior to reservation: No cancellation fees!

  • 7-14 days’ notice for cancellation: 50 % of invoiced services will still be charged to client. 

  • 6 or fewer days’ notice for cancellation: 100% invoiced services will be charged to client.

Is Sara Lutz Pet Services LLC insured or bonded?

Sara Lutz Pet Services LLC is ensured and bonded through Pet Sitters Associates. You can verify this on their website. 

How will I know if my pets are being cared for while I am gone?

Sara Lutz Pet Services LLC's professional pet sitters will keep you updated through our Pet Journal where they can share their pets visits with you, and send notes and pictures of your pet. Dog walks include GPS tracking so you can follow your pets route and adventures throughout your neighborhood. 

Pet Journals include:

  • Sitter arrival and departure times. 

  • Bathroom, food, and water updates.

  • Photos, videos and personal written notes from your sitter.

  • GPS tracking for all dog walks and pet taxi services. 

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